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HANDLING COMPLAINTS AT THE RESTAURANT
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No hay más mesas disponibles.
There aren't any more tables available.
Oops!
Okay!
Lo siento (mucho/muchísimo), señor/a
I’m (very/terribly) sorry, sir/madam.
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Okay!
Le pediré al chef que se lo caliente.
I’ll ask the chef to heat it up (for you).
Oops!
Okay!
Le pagaremos la limpieza.
We’ll pay for it to be cleaned./We'll pay for the cleaning.
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Okay!
Perdone, señor/a.
I do apologise, sir/madam.
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Okay!
Me temo que estamos cortos personal esta noche.
I’m afraid we’re short-staffed tonight.
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Okay!
Por favor, acepte mis disculpas.
Please, accept my apologies.
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Okay!
¿Está todo bien?
Is everything OK?
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Okay!
¿Cuál es el problema, señor/a?
What’s the problem, sir/madam?
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¿Está todo a su gusto?
Is everything to your satisfaction?
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Okay!
Me temo que estamos muy ocupados esta noche.
I’m afraid we’re very busy this evening.
Oops!
Okay!
Le pediré al manager que venga.
I’ll ask the manager to come.
Oops!
Okay!
¿Le puedo ofrecer un café a cargo de la casa?
Can I offer you a coffee on the house?
Oops!
Okay!
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