Study

HR & Communications in Healthcare Ch. 1&2

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  • Name the symbol of the medical profession and and what is it represented by?
    caduceus - Staff with twisted serpents ? ?
  • How is the amounts of Patients seeking medical treatment NOT considered a factor to the rise of health care costs as medicine advances?
    Answers will vary.
  • Name two important skills to use when trying to understand a viewpoint or evaluating a patients behavior.
    Listening & Observing
  • What is a Pediatrician?
    A doctor that specializes in dealing with the treatment of children and adolescents is known as:
  • Registration
    Statement issued by a board or association that verifies that that a person meets professional standards- similar to certification
  • DABDA
    Five Stages of Dying/ Coping
  • What is a Patient Navigator?
    Connects the Patient with outside resources and services to bridge any potential gaps in healthcare
  • Word that means to feel pity and sorrow for someone else's misfortune:
    Sympathy
  • What are some benefits of using a managed care organization (MCO)
    Ne deductible, Smaller co pay, 100% coverage
  • What is an Urgent Care center?
    Answers will vary
  • Clinical Skills
    Extension of the providers role of assessment, examination, diagnosis and treatment
  • Why is proper attire for an MA important?
    Answers will vary
  • Type of work where a schedule may permit working different hours on different days within an available range of hours?
    Flextime
  • T/F People facing death may have extreme responses to the situation, therefore it is hard to predict how each patient will react
    True
  • At which stage of dying does a patient with a terminal illness reach a point of feeling at peace?
    Acceptance
  • What is telemedicine and how might it be useful?
    Answers will vary.
  • Extension of the providers role of assessment, examination, diagnosis and treatment
    Clinical Skills
  • What is HIPAA? What does it stand for?
    Health Insurance Portability and Accountability Act- Patients information is privileged and confidential
  • Provide 5 Examples of Soft Skills
    Answers will vary
  • Difference between Stress & Burnout
    Stress- Feeling Overwhelmed Burnout- Exhaustion, Feeling Over it or Done
  • Name 4 different types of Hospital Centers and Explain Each.
    Convalescent hospital, Specialty Hospital, Rehabilitation Center, Substance Abuse Center, Mental Health Hospital
  • What is your definition of Teamwork?
    Answers will vary.
  • 4 Main Categories of General Skills
    Communication, Legal and Ethical Concerns, Instruction, Operational Functions
  • Who was responsible for creating an oath that sets a moral standard for physicians to practice medicine upon:
    Hippocrates
  • What are soft skills?
    Answers may vary
  • The "B" in DABDA stands for:
    Bargaining
  • Who is Florence Nightingale?
    Answers will vary- Founder of Nursing
  • Name the Greek & Egyptian Gods of healing?
    Imhotep & Asclpius