Toggle Navigation
Games
Blog
News
Class PIN
Join for Free
Sign in
Toggle Navigation
Games
PIN
Join for Free
Blog
Pricing
News
Contact us
Help center
Sign in
Study
Day 3 Review 1
0
%
0
0
0
Back
Restart
True/False - Agents can update payment methods to renew invalid evergreen contracts
True - These count as sales!
Oops!
Okay!
How many payments are due (if paying monthly) if the customer decides to renew 35 days post expiration?
2
Oops!
Okay!
Evergreen customers automatically renew when?
60 days prior to the expiration
Oops!
Okay!
How many points does QA assign for promoting the electronics plan?
6
Oops!
Okay!
Members will receive their contract ___________ days from the effective date
7-10 business days
Oops!
Okay!
How far in advance can you renew a customer?
6 months
Oops!
Okay!
Fill in the blank: HSA members can add the ________ upgrade?
5 Star or 7 Star
Oops!
Okay!
Fill in the blank: The renewal discount, or concession, amount is found in the _________ field.
Campaign
Oops!
Okay!
Can an optional item be removed from a contract once it has been serviced it the customer is within the 60 day window?
No
Oops!
Okay!
Does a customer experience a lapse in coverage if renewing 15 days post expiration?
No
Oops!
Okay!
What are the 4 steps to the overcoming objections formula?
1) Acknowledge w/ Empathy 2) Probe 3) Educate by Building Value 4) Close the Sale
Oops!
Okay!
Can a customer add coverage for an issue currently experiencing an issue?
No
Oops!
Okay!
Can you renew a customer whose contract expired 90 days ago?
No
Oops!
Okay!
What does the account status "pending" mean?
They are within their 30 day grace period
Oops!
Okay!
An emphasis has been placed on selling what?
Shield Platinum & Additional Properties
Oops!
Okay!
What happens if a payment interruption occurs after the Evergreen contract is created?
The system will cancel the renewal
Oops!
Okay!
Your experience on this site will be improved by allowing cookies.
Allow cookies