Study

Hotel staff responcibility

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  • Who is responsible for bookings and bills?
    front desk clerk, often known as the receptionist,
  • Who orders linen, toiletry and cleaning supplies?
    hotel housekeeper
  • Who changes bed linen and towels; makes the beds; vacuums floors; dusts and polishes furniture; cleans bathrooms; replaces toiletries and restock the minibar?
    room attendants, more commonly known as chambermaids,
  • set up
    equipment
  • draw up
    rotas
  • Who's responsible for moving and setting up meeting equipment?
    porter
  • run
    arrands
  • take
    bookings
  • Who deals with customer complaints?
    Hotel managers
  • manage
    staff
  • make
    the beds
  • Who need good local knowledge?
    concierge