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Avaya Agent for Desktop
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We can share the number to the Access Office with our guests. True or False?
False - The Access Office is an internal department only.
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We should contact Land Support for questions about pre/post packages. True or False?
False - Land Support is used as a help desk for Cruisetour land portion calls.
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Which extension would you call for questions about luggage?
Ext. 22089
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You must be logged into Avaya Workplace Desktop to log into and use Avaya Agent for Desktop. True or False?
True
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Which department should you call for questions about refunds?
Revenue Support
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What can be used as a backup softphone to Avaya Agent for Desktop?
Avaya Workplace Desktop
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What should you do if a guest requests to create a new group?
Blind transfer the guest to Group Support
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Which department should you call for questions about booking air?
Travel Services (EZair)
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What should you change your status to in AAD to begin receiving calls?
Ready
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If you are unsure about which department to contact AFTER searching the Call Center document in Princess Answers, who should you reach out to?
Res Help Ext. 13028
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Which department should you call if you have questions about a casino that is paying for the booking?
Players Club
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Okay!
Which extension would you call for questions about Captain's Circle?
Ext. 13084
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Okay!
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