Toggle Navigation
Games
Blog
News
Class PIN
Join for Free
Sign in
Toggle Navigation
Games
PIN
Join for Free
Blog
Pricing
News
Contact us
Help center
Sign in
Study
Call Components: Cancel a Booking
0
%
0
0
0
Back
Restart
To cancel a booking and refund the fare amount, what do we enter in the Cancel Code field in CBOK?
'R' for refund total
Oops!
Okay!
We do NOT need to offer to rebook for which cancellation reasons?
Medical, death, and job loss
Oops!
Okay!
Where can we find the contact information for AON Affinity?
Princess Answers
Oops!
Okay!
With whom do our guests file a claim if they are cancelling their booking and they have PVP?
AON Affinity
Oops!
Okay!
From this screen, how do we back out and re-enter CBOK?
Click the toggle from Query Mode 'On' to 'Off'
Oops!
Okay!
QBOK can also be used for comparing promotional prices. True or False?
True
Oops!
Okay!
In general, what is QBOK used for?
To view the impact a change will have on a booking before actually making the change
Oops!
Okay!
We cancel the booking in QBOK. True or False?
False - We cancel the booking in CBOK.
Oops!
Okay!
We should indicate that we have offered to rebook in the history notes. True or False?
True
Oops!
Okay!
From which mode do we view the cancellation fees prior to cancelling the booking?
QBOK or query mode
Oops!
Okay!
What does the cancellation code 'R' mean?
Refund due - When a guest wants to cancel without rebooking, we typically use R to issue a refund.
Oops!
Okay!
What does QBOK stand for?
Query Booking
Oops!
Okay!
Your experience on this site will be improved by allowing cookies.
Allow cookies