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CSR Follow the DNIS
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In which DNIS series can DNIS 1579 be located?
1500 Series
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What if you can't find the DNIS in the Decision Tree?
Select No DNIS button
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What if the call comes in with no DNIS?
Select the No DNIS button
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What is the outcome for DNIS 0012?
Attempt Warm Transfer to 1461
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Okay!
In which DNIS series can DNIS 0113 be located?
0100 Series
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What is the outcome for DNIS 0113? (Portfolio Borrower, Refinance (no cash out), Not found on Skinny Stream)
Transfer to 6493
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What is the outcome for DNIS 0210, if no Loan Advisor is available?
Email clintonharris@freedommortgage.com
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What is the outcome for DNIS 0082?
Attempt Warm Transfer to 1429
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Okay!
What is the outcome for DNIS 0214?
Attempt Warm Transfer to 1461
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Okay!
What is the outcome of DNIS 1486, Purchase, Green?
Transfer to 1496
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