Zendesk Issue Types | Baamboozle - Baamboozle | The Most Fun Classroom Games!

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People want to apply for a job from The Epoch Times

HR

Customer cancel their Paypal billing agreement with us

PAYPAL CANCEL

Sell our newspaper in their store or want to purchase multiple copies of one issue

BULK ORDER

People ask about the background of The Epoch Times

INQUIRY ABOUT MEDIA

Customer request to cancel paid print subscription

CANCELLATION - PRINT

Any issues related to ET subscription reset pw and problem to log in customer portal

ET SUB PW RESET/LOG IN

Readers provide feedback related to the newspaper content

EDITORIAL FEEDBACK

Customer didn't provide enough information for their inquiry

INCOMPLETE CALL/REQUEST

Customer reported their issue is resolved

ISSUE RESOLVED

Any issues related to gift sub

GIFT SUB

Help customers to reactivate their subscription

REACTIVATE SUB

Customer has duplicate accounts. We need to merge the accounts.

DUPLICATE ACCOUNT

Any inquiries, issues related to daily paper from any cities

DAILY PAPER

Poster/Magazine gift delivery issue

DELIVERY ISSUE GIFT

Any issues related to Apple subscription

APP-IOS

People want to buy Ads from The Epoch Times

ADVERTISING

Any donation related issues

DONATION

Agents create new digital subscriptions for customers with credit cards

CREATE DIGITAL SUB WITH CC

Any issues related to ET subscription reset pw and problem to log in customer portal

ET SUB PW RESET/LOG IN

Customer request to cancel paid digital only subscription

CANCELLATION - DIGITAL

Customer cancel their Paypal billing agreement with us

PAYPAL CANCEL

Current subscribers ask about their subscription plan

CURRENT SUB INQUIRY

Customers ask us to send sample paper to their friends

SAMPLE PAPER - REQUEST

Provide information about how to pay by check

CHECK INQUIRY