What is the inly difference when it comes to policies with our Priority Care + customers?
at we will by default offer a refund as store credit to customers with shipping issues and an additional $5 store credit as compensation
True or False: We will add up the amount of the order + 5usd and make one Store Credit transaction for the customer for the full amount added
False
Is the Priority Care + charge refundable?
No
How much is Priority Care +?
2.95USD
What happens if a customer wants a refund instead of SC?
We will escalate to Specific folder for a refund. We do NOT offer this to customers proactively.
What do we write in the SC reference section?
The ticket number
Name 2 out o the 3 main benefits that Priority Care + offers...
1. Your order is given top priority in our warehouse 2. You'll receive prioritized customer care 3. We offer rush replacement shipping
What is Prority Care +?
Give points if answered correctly
What do we type in the SC description section?
PC+ followed by whatever shipping issue we have or PC+ compensation
How do you enroll to Priority Care +?
In the shopping bag, you will see an option to select Priority Care + as an add on to your order