Study

Email Game

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  • Scenario: You need to follow up on a previously sent email that has not received a response.
  • What can we say to close a email?
    Thank you for your time. Thank you for your understanding. Thank you for your consideration
  • How do we greet somebody after saying "Dear," "Good morning," or "Good afternoon"
    I hope this email finds you well.
  • How do we formally sign off on an email?
    Sincerely, [name]
  • Scenario: You have received a complaint from a customer about a defective product. What do you say?
  • Scenario: What sentences do we use when we receive complaints from an unhappy customer?
  • Scenario: What do we say when we receive advice from customers?
  • What is the order of the email (body, closing + signature, summary + action, greeting, etc)?
    Greeting, Body, Summary + Action, Closing + Signature
  • How do we informally sign off on an email?
    Best Regards, [name]
  • How do we informally great somebody in an email?
    Good morning/Good afternoon [name], I hope this email finds you well.
  • How to we formally greet somebody in an email?
    Dear [name], I hope this email finds you well.