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Email Game
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Scenario: You need to follow up on a previously sent email that has not received a response.
Oops!
Okay!
What can we say to close a email?
Thank you for your time. Thank you for your understanding. Thank you for your consideration
Oops!
Okay!
How do we greet somebody after saying "Dear," "Good morning," or "Good afternoon"
I hope this email finds you well.
Oops!
Okay!
How do we formally sign off on an email?
Sincerely, [name]
Oops!
Okay!
Scenario: You have received a complaint from a customer about a defective product. What do you say?
Oops!
Okay!
Scenario: What sentences do we use when we receive complaints from an unhappy customer?
Oops!
Okay!
Scenario: What do we say when we receive advice from customers?
Oops!
Okay!
What is the order of the email (body, closing + signature, summary + action, greeting, etc)?
Greeting, Body, Summary + Action, Closing + Signature
Oops!
Okay!
How do we informally sign off on an email?
Best Regards, [name]
Oops!
Okay!
How do we informally great somebody in an email?
Good morning/Good afternoon [name], I hope this email finds you well.
Oops!
Okay!
How to we formally greet somebody in an email?
Dear [name], I hope this email finds you well.
Oops!
Okay!
Oops!
Okay!
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