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Vocabulary quiz

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  • What phrase means: passing information from person to person through oral communication?
    Word of mouth
  • What is the meaning of "perks"?
    Benefits provided to employees in addition to their regular salary or wages. These may include a company car, a work phone, etc.
  • What is a grievance?
    A formalised process within organisations for raising serious issues.
  • What is a synonym for "encourage the development of"?
    create
    give
    foster
    sell
  • Correct the mistake: My day-a-day tasks involve customer outreach.
    day-to-day
  • What phrasal verb means: to visit someone or some place informally, often without a prior appointment?
    to drop by
  • Complete the phrase: It's important to ________ empathy in the workplace.
    hide
    promote
    share
    give
  • What is the meaning of "customer defection"?
    A customer/client who isn't your target audience.
    A problem with a client or customer.
    A customer who doesn't like your product.
    The loss of clients or customers.
  • Correct the mistake: "It's all about building customer loyals."
    Correct the mistake: "It's all about building customer loyality."
  • Complete the phrase: "It's not that easy to _____ customer frustration."
    defuse
  • A company experiences a decrease in social media engagement but an increase in social ad spend. To understand the cause, they analyse their social media metrics and costs in detail. How is the information presented?
    in a breakdown
    in a presentation by the sales team
    with a report from the website
    in a Word document
  • What is another way to say: "connect with clients"
    listen to customers
    reach out to customers
    call customers
    ignore customers
  • What is the meaning of "job shadowing"?
    Job shadowing is an educational activity where an individual learns about a particular job by observing a professional in that field during their daily work rou
  • You're in a team meeting. 2 members start to argue heatedly over the direction of a project. Your manager decides to sit down with both of them to resolve things. What is the process known as?
    conflict resolution
  • Complete the phrase: One of the ways we are trained to deal with customer emotional _____ is by listening actively.
    outbursts
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