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The art of giving feedback - Vocab review
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buy-in
the fact of agreeing with, accepting or supporting something that another person suggests or does
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defensive
very anxious to challenge or avoid criticism
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misinterpret
form an incorrect understanding of something that is said or done
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What is meant by "Data Point" in the four-part formula?
cut out ‘blur words’ and give specific explanations. Important to specify the behaviour we want the person to increase or diminish.
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What is meant by "Micro-Yes" in the four-part formula?
Ask a short, important question to show feedback is coming. E.g. ‘Do you have 5 mins?’ etc. This acts as pacing tool and offers buy-in.
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What is meant by "Impact statement" in the four-part formula?
Explain exactly how the data point impacted you. This gives purpose, meaning and logic. The brain craves this.
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autonomy
the ability to make your own decisions without being controlled by anyone else
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crave
have a very strong feeling of wanting something
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actionable
able to be done or acted on, having practical value
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justification
a good reason or explanation for something
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demoralized
having lost your confidence, enthusiasm and hope
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