buy-in
the fact of agreeing with, accepting or supporting something that another person suggests or does
defensive
very anxious to challenge or avoid criticism
misinterpret
form an incorrect understanding of something that is said or done
What is meant by "Data Point" in the four-part formula?
cut out ‘blur words’ and give specific explanations. Important to specify the behaviour we want the person to increase or diminish.
What is meant by "Micro-Yes" in the four-part formula?
Ask a short, important question to show feedback is coming. E.g. ‘Do you have 5 mins?’ etc. This acts as pacing tool and offers buy-in.
What is meant by "Impact statement" in the four-part formula?
Explain exactly how the data point impacted you. This gives purpose, meaning and logic. The brain craves this.
autonomy
the ability to make your own decisions without being controlled by anyone else
crave
have a very strong feeling of wanting something
actionable
able to be done or acted on, having practical value
justification
a good reason or explanation for something
demoralized
having lost your confidence, enthusiasm and hope