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CAE WB 69
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How long has Maria been using Vita-Hair?
Three months
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What is the name of the company being complained to?
Revitalise Hair & Beauty Products
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According to Maria, what claim does the advertisement make about the product?
Fuller thicker hair after one use.
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Who is the sender of the letter?
Maria Brydon
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How did Maria describe the Vita-Hair shampoo in comparison to other shampoos she has used?
Maria described the Vita-Hair shampoo as the worst shampoo she has ever tried.
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From which city is Maria writing her complaint?
London
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How does Maria conclude her letter?
By requesting a response from the company regarding their proposed action.
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What motivated Maria to purchase the product despite her misgivings?
The product was on offer for a limited time.
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How does Maria describe the effect of Vita-Hair on her hair's shine and healthiness?
She says her hair has become dull and lifeless.
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What did Maria find when she checked the list of ingredients on the bottles?
She found several chemicals listed.
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What does the advertisement claim about the ingredients in Vita-Hair?
It claims there are only natural oils in the shampoo and conditioner.
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Did Maria notice any difference in the thickness of her hair after using Vita-Hair?
No, Maria didn't notice any difference in the thickness of her hair.
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How did Maria sign off her letter?
Maria signed off her letter with "Yours faithfully".
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What is Maria's experience with the product's claim of making hair fuller and thicker?
She hasn't noticed any difference in the thickness of her hair.
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How does Maria feel about the advertisement for Vita-Hair?
She feels it is misleading.
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What tone does Maria use in her letter?
Assertive and disappointed
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According to the advertisement, what kind of hair did Vita-Hair promise to give?
The advertisement promised that Vita-Hair would give shiny, healthy hair.
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What action does Maria request from the company?
She requests a refund.
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What was the purpose of Maria's letter?
The purpose of Maria's letter was to complain about the Vita-Hair products and the misleading advertisement.
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What product is Maria complaining about?
Vita-Hair shampoo and conditioner
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How did Maria address the recipient of the letter?
Maria addressed the recipient as "Sir/Madam".
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What did Maria's family and friends say about her hair after using Vita-Hair?
Her hair looked dull and lifeless and she looked ill.
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