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Module 7
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How long will Bankruptcy reflect on a customer’s credit profile?
7 years.
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Currently Sunnova uses________ for consumer credit reports
Experian
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Bad emails should be changed to:
noreply@sunnova.com
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What is the minimum Fico score?
630
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Credit authorizations are good for how many days?
30 days- after 30 days the customer must sign a new Credit authorization form.
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What are the credit inquiry types?
Hard and Soft credit Inquiry.
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What are the types of callers that will call for assistance?
Leads, Existing customers, Sunnova New homes, PR customers, Dealers.
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Only invoices in the ______ status are eligible to be sent to the customer.
Locked
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Credit results are Valid for how many days?
90 days.- after 90 days the customer can process another credit request.
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Bad phone number should be changed to?
999-999-9999
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How many credit attempts can be processed per address within 90 days?
2 credit attempts
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