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Vacation Ownership Advisor
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Name three vacation memberships we work with
Interval International - Arrivia - RCI - Global - Smoky Mountain Distributors
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What are the two main companies that offer vacation exchange
RCI and Interval
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Name the four teams that make the Customer Relationship Organization
VOA Customer Support team - VOA Zoom team - VOA Reservations team - VOA Welcome team
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When was VOA established?
November 2021
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Which type of properties can the timeshare model be applied to?
Vacation resorts, condominiums, apartments, recreational vehicles and private jets
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How does the points system work?
It uses points to represent timeshare ownership based on factors such as resort location, size of the vacation property and time of availability
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What are the three systems timeshare typically uses?
Fixed week - Floating week - Points
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What is VOA's essential goal?
To assist the millions of timeshare, vacation club owners and travel reward members to give the a 5-star experience
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True or False: Our Customer Support team is only available Monday through Friday
False
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True or False: Developers can provide timeshare exchanges either with their own resorts as well as with other resorts
True
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What is timeshare?
A shared ownership model of vacation in which multiple purcharsers own allotments of usage
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What is a fixed week
A fixed week gives the buyer the right to exclusively use the property for a specific week every year
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What is a Floating week
It gives the buyer exclussive use of the property for a week or weeks during a predefined period - reservation ahead, based upon availability
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Where is VOA's main office?
Las Vegas, Nevada
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How does timeshare work?
Timeshares confer upon buyers the right to annual exclussive use of vacation property
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What is VOA's mission?
To offer a year-round customer service approach to ensure owners don't feel forgotte, and get support in understanding ho to use their ownership
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What is the Cooling-off Period
Period following the purchase in which the buyer can cancel at no fees
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Definition of Affidavit
A written and sworn statement in the presence of a notary public
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What is timeshare exchange?
You trade your week at your resort with another timeshare owner's week
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What is Vacation Ownership Porfolio Management?
The managing of ones entire vacation ownership and travel portfolio
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