Title (for example in a news story)
Heading / headline
Diagram or graphic that explains a process
Flow chart
Another way of saying "Capital letter"
Upper-case letter
It's a synonim of get or access messages (from a voicemail)
retrieve
To access the Intranet you must double click the company icon and ... ..
log in
To know what is said in a message 20 seconds later you must ... the message.
fast forward
When you want to make sure that a letter arrives safely, you send it by
Registered mail
When the phone receiver is not placed in the right position, it's ... ... ....
off the hook
A document with the details of your bank account
Bank statement
The price of sending a letter according to its weight
Postage
You list all the incoming mail in the .... ...
Mail log
What are these symbols called? # and *
Hash and star
Another document sent with the main document
Attachment / Enclosure
A message that you record for other people to listen is an ........ message
outgoing
the working area of a computer screen
Desktop