You bought a jumper 5 weeks ago and the zip has broken already. You wish to exchange it at the shop and want to speak to the manager.
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A customer rings you to complain about their electricity bill this month. They wish for a rebait of £200 but it isn't possible.
Your rent has increased by $150 per month. You are furious and call your landlord to request a deduction.
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You stayed at a hotel in Inverness last night. It was horrible! You meet the receptionist to demand a full refund
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You have worked at Waitrose in Edinburgh for 10 years and believe that you deserve a pay rise. Negotiate with your manager.
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Your friend calls you about meeting up at the weekend. You really want to meet her but she suggests meeting in Brussels. You think that is too far to travel just for one day. Negociate with her!
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