Toggle Navigation
Games
Blog
News
Class PIN
Join for Free
Sign in
Toggle Navigation
Games
PIN
Join for Free
Blog
Pricing
News
Contact us
Help center
Sign in
Study
Vocabulary review
0
%
0
0
0
Back
Restart
The line of customers waiting to be assisted by an agent.
Queue
Oops!
Okay!
A predefined set of words and responses that agents follow during calls
Script:
Oops!
Okay!
Ongoing education for agents to improve their skills
Training
Oops!
Okay!
The person calling for assistance or inquiry
Customer
Oops!
Okay!
A challenge for you. say three skills or values that a call center agent should have.
What do you think, professor, is this answer correct or not?
Oops!
Okay!
The scheduled period of time during which an agent works.
Shift
Oops!
Okay!
The person handling the customer call
Agent
Oops!
Okay!
The music or recorded message played to customers while on hold
Hold Music
Oops!
Okay!
To send the call to another department or agent for assistance
Transfer
Oops!
Okay!
A challenge for you. Say one phrase to open a call and another to close a call in a call center.
What do you think, professor, is this answer correct or not?
Oops!
Okay!
Your experience on this site will be improved by allowing cookies.
Allow cookies