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Fire Service Communications
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What are the ABC's of communication?
Accurate, Brief and Concise
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Using plain English rather than agency codes such as 10 codes is called
Clear Text
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What does TDD stand for?
telecommunications device for the deaf
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How should you end a call?
with courtesy
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What are examples of radio limitations?
Distance, physical barriers, dead zones, interference, ambient noise
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What are the 6 W's and H questions that should be asked when taking a call?
Who, what , when, where, why ,weapons and how
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What does PSAP stand for?
Public Safety Answering Point
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What does FCC stand for?
Federal Communications Commission
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Anything that prevents the receiver from fully understanding the message is called
Interference
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The reaction of the receiver to the message is called
The feedback
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What does TTY stand for?
Teletype
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What does CAD stand for?
Computer aid dispatch
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The individual whom the sender is attempting to communicate to is called
The receiver
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How are you to answer a non emergency call
prompt & pleasant by identify the department
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The CAD provides the dispatcher with what information?
Location • Caller Name • Phone # • Directions
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What does MDT stand for?
Mobile Data Terminal
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What should avoid doing when answering a non emergency or emergency call?
Avoid dead air or an open line
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The person who starts the message is called?
The sender
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What is the distance you should speak into a radio?
1-2 inches
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