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Technical Support
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Define "technical support".
Assistance to users who require help with a technical product or service.
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What is a clarifying question?
A Clarifying Question is a question asked about something that is unclear or hard to understand.
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What is a probing question?
A probing question is an open-ended question that asks for more details on a particular matter.
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Define "frustrated"
Feeling or expressing distress and annoyance, especially because of inability to change or achieve something.
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What is empathy?
Empathy is the ability to understand and share the feelings of another.
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Define "grateful"
Feeling or showing an appreciation of kindness; thankful.
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Define "knowledgeable"
Intelligent and well informed.
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Define "reassuring"
Serving or intended to remove someone's doubts or fears.
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Define "upset"
Very sad, angry or worried about something.
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