How can the language we use in difficult conversations affect their ................?
OUTCOME
You need to ……………….. your emotions from the subject matter.
UNTANGLE
She cracked a joke to ……………….. tension.
DEFUSE
It was a gut-……………….. experience.
WRENCHING
........... someone
FIRING
She didn’t feel ……………….. by her family because they overlooked her efforts.
VALIDATED
“There is an epidemic right now of people that are ................. to have uncomfortable conversations.”
UNWILLING
.............. your job
QUITTING
I got ……………….. by my emotions and overreacted to her words.
HIJACKED
It’s important to ...................... responsibility at the beginning of a difficult conversation
ACKNOWLEDEGE
I’m having trouble ……………….. my thoughts after the call.
STABILIZING
define the outcome and .............. it throughout the conversation
RESTATE