The 4th key step is ______________________.
Receive the payment and give change if any.
The 7th key step is _____________.
thank the customer and ask for repeat business.
_____ ___________is done if there are food and drink spillages, visible shoe marks on the floor and other related dirt accumulation.
Spot mopping
Sweeping of driveways and parking lots should be done every hour as needed.
False.
____________ starts after the customer leaves the table and ends when a dining crew approaches and attends the table for bussing.
Attending the Table time.
What is the attending time table for project wash stores?
45 seconds
The ____ ________ is composed of main dish, side dish or extra, dessert, and beverages.
Meal Triangle
Calling code for Chicken with Jolly Spaghetti
Chicken Meal
The most important person in the store is the _____________.
Customer
The chemical dilution of APC in cleaning the glass panel is 250 ml of Mother Solution: 250 ml of water
True.
This business channel offers a convenient option for parents to provide their children with a fun and lively birthday party.
Jollibee Kids Party
True or False. Hold cups (hot or cold) on its lower part to avoid contamination.
True
Make sure to place the caution wet floor signage before , during, and after mopping the floor.
True.
Attending the Table Time for Non Wash stores
30 seconds
______________ starts when the customer leaves the counter with pending orders until all items in the order are completely served to the customers.
Food Serving Time for Pending orders
Used to speed up counter service by taking orders of the customers while they are still in line.
Outside Order Taker or OOT
In handling customer complaints, the action steps recommended are listen actively, think, and act.
False. It should be Listen, Apologize, Say Sorry, Thank the customer for the feedback.
This is where the used platter baskets/reusable wares are placed. The garbage bins for the dining area are also placed here.
Service Station
________ starts when the customer reaches the counter and ends when the customer leaves the counter with or without a pending number.
Turn Around Time
Cashier will get her cash fund from the fund custodian on duty 15 minutes before the store opens.
True.
This is a type of food service that allows customers to order, receive, and enjoy our products in the comfort of their homes or offices through delivery.
JEDS or Jollibee Express Delivery System
This is the area in front of the counter where customers line up to give and receive their orders.
Lobby
True or False. Replacement of glue boards can be done during operating hours.
False.
The chemical dilution of All Purpose Cleaner (Mother Solution):
1 packet APC: 20 liters of water