Customer Service | Baamboozle - Baamboozle | The Most Fun Classroom Games!

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Give two examples of Written Communication

Letter, Report and Brochure

_______ are something that you must have, in order to live.

Needs

Identify the person in the image

Patient

Identify the type of customer in the white shirt

Internal customer

A ________ is something that generally fulfills a need.

Want

Identify the type of customer need

The need to understood

One of the most important parts of communication is listening to what other people have to say. True or False

True

When a customer goes to a supermarket, identify one need that he or she has

(i) The need to feel welcome a. (ii) The need to be understood

Identify the type of need

The need for timely service. Quick service

Give three examples of Needs

food, water, and shelter

The passenger is an example of what type of customer

external customer

_______ are the people that pay for and use the products or services your company offers

External customers

________is the effective sharing or transmission of facts opinions or emotions by 2 or more people

Communication

Give two examples of face to face communication.

interview, presentation and Meeting

List two effective methods of Communication

Face-to-Face, Written Communication

What is the difference between Listening and Hearing

Hearing is a physical activity while listening is an intellectual activity

Identify the type of need

The need to feel important

To satisfy customer needs, the service provider would thank the customer for doing business with the organization. True or False

True

If you are working as a restaurant server in a sit-down restaurant, give one example of a request from an external customer.

Menu choices for the day

In the communication process, the "receiver" is the listener, reader, or observer—that

True or False

The____________of communication is the. method used to pass on the message to the intended receiver

Medium or channel

In the communication process, the sender is the individual who initiates a message and is also called the communicator

True or False