How is the best way to turn up to work?
In your training gear
In anything that fits
Smart and business like
In your old clothes
Why should you always give the customer your complete attention?
It is professional
Because the customer likes talking
To show that you are listening
Because you like them
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Laugh at them
Suggest alternatives in store
Say "sorry I can't help"
Send them to the shop down the street
When a customer is complaining, what would you do?
Look around and try to get someone else to help
Talk over them making excuses
Remain calm and listen
Tell them to 'go away'
If the phone rings at work in how many rings should you answer it in?
3 rings
10 rings
5 rings
7 rings
What is important to do when talking to a customer over the phone?
Smile
Speak really slowly
Have a laugh with the customer
Speak loudly
How would you view customer complaints?
A waste of valuable time
As a pain in the backside
An opportunity to improve service
At least is gives you a chance to talk to the customers
Why is it important to make eye contact with a customer?
Because it's nice
Because you fancy them
It is professional
It shows them you are interested
Would I speak clearly and use language that the customer would understand?
Sometimes
Rarely
Always
Often
What would you do if a mistake has been made?
Laugh
Say "it's not my problem"
Apologise
Ignore the customer