I'd like to park at the hotel car park. Do I need a parking permit?
No, but you'll need a card to get out of the car park in the morning. You can get it when you check in, Ma'am.
This is 342. Our room is very hot and stuffy and we can't open the windows.
I'm afraid the windows don't open because of security, but there is air conditioning in the room. You can find the remote control on the desk.
I am exhausted. Could I have breakfast in my room?
Certainly, ma'am. Let me know your order and I will pass it on to the kitchen.
My children dropped the towels in the bath by accident so we don't have dry towels now.
That's OK, Sir. I'll ask housekeeping to bring you some fresh towels.
We'd like to go across to the island for a day. Could you tell us how to get there?
It would be a good idea to go on one of the organized cruises from the harbour. Here you are some leaflets with the information.
This is room 352. I've just got into my room but none of the lights work.
The control switch is just inside the door of your room, on the wall. Put your card into de slot there. Don't remove the card until you leave the room.
We are going to a party tonight and my party dress needs pressing.
No problem, Ma'am. I'll send someone up to your room. The dress will be back with you in the afternoon.
We are driving from Glasgow so we need directions to the hotel from the motorway.
Right. You need to come off the motorway at exit 34.
I'd like to send a fax.
There is a business centre on the 8th floor, ma'am. Take the lift and it's on your right.
Can we eat at the Japanese restaurant if we are here on full board?
You can but I'm afraid it's not included in the price.
My husband needs a doctor. He collapsed when we arrived back in our room. His chest is hurting.
I'll call the doctor right away. Our first aider will come up to see you immediately. Is that room 231?
We need some more toiletries in room 462,please. We've run out of shampoo.
I'll ask housekeeping to put some in your room.
We'd like to go on a boat trip. Do you recommend to buy the tickets in advance?
At this time of year, I strongly recommend getting your tickets in advance. If you let me know which day you want to go, I can reserve them for you.
How can we get to the airport?
There's a complimentary shuttle bus from the hotel every half an hour.
What's the best way to get to the city centre?
Well, you can take the underground to Central Station. There's a station just 5-minute walk from the hotel.
We have an early flight tomorrow, so we need to wake up early.
I'll book a wake-up call for you. What time would you like to be called?
I'd like to hire a car. Can you help with that?
Definitely, ma'am. Just come to the car rental, next to reception and we'll arrange that for you.
How late is the fitness centre open?
Until 10 p.m. But if you also want the pool, that closes earlier, at 8 p.m.
We have a conference reception on Wednesday evening so we need someone to sit with the children for a couple of hours.
I'll see if we have a babysitter available for Wednesday evening, Sir.