Respect for Diversity

Which question could violate laws aimed at achieving equal employment opportunities?

_____ is the condition of having or being composed of differing elements; variety; especially the inclusion of different types of people.

Diversity is the mosaic of people who bring a variety of ______, styles, perspectives, values, and beliefs.

A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?

Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?

While in the workplace, you meet a person with a disability. You should

Communication is filtered through our cultural perspective.

Good ______________ are important workplace skills that help you communicate or talk with all types of people, including managers, coworkers and customers.

Why is having diversity in a company culture’s staff a good idea?

The creation of new techniques, ideas and processes is known as

A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?

Which of the following is most closely related to the "culture" of an organization?

Being considerate of other people and cultures is an example of which workplace readiness skill?

Working in a respectful and friendly manner with all customers and coworkers, regardless of national origin, race, appearance, religion, gender, disability or age is an example of

Being considerate of other people and cultures is an example of which workplace readiness skill?

While waiting on customers, you notice an elderly woman looking at new computers. You should

A ____ is an oversimplified and distorted belief of a person or a group.

_____ is the ability to understand and relate to the feelings of others.

Which of the following nonverbal codes is considered universal rather than culturally specific?

Which situation is an example of discrimination?

Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enters the store. How should he first approach the customer?

To _____ others means to try to see things from their point of view.

_____ in the workplace refers to unequal treatment based on disability, age, race, national origin, religion or gender.

At the conclusion of making a presentation to a large group, someone from the audience asks you along, elaborate question. What is the best practice to use in order to answer the question effectively?

Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports:

Working well with others from diverse backgrounds cannot only provide for a more rewarding and interesting workplace, but it is also illegal to ______.

A person's principles or standards of behaviors are called their...

Which of the following is NOT a possible cause of conflict at work?