What is RB stand for?
Room and Breakfast - charge back to the company
What year did central heating first appear in hotels? A) 1846 B) 1840 C) 1908
A) 1846
What was the first year a computer reservation system was introduced to a hotel? A) 1970 B) 1964 C) 1969
B) 1964
Explain seasonal differences in occupancy
Occupancy will vary depending on the seasons and this is catered to by increasing or decreasing room rates to match the season
Define average daily rate (ADR)
Actual daily room revenue / total rooms sold
What does REVPAR stand for?
Revenue per available room
Who is Andrew's favourite Marvel character?
Wolverine
What is the formula for working out the expected % of walk-ins?
Room Walk-Ins / Total number of room arrivals
What is a GDS?
Global Distribution System (Model) used by agents to book hotels, airlines, rental cars etc for their clients
To calculate occupancy for a single date you take the occupied rooms and divide it by........what?
room inventory
What is POA?
Pay Own Account
Customer does not show up for a reservation
No-show
What strategy might a Bed and Breakfast use to reach their revenue target?
Promote low season / offer f&b deals / package events or attractions
What does LOS stand for?
Length of stay
What is ACC?
All charges to the company / full charge back
What is the 'WASH'?
The difference between the group block and what the hotel expects it will actually pick up.
What is the formula to work out the % of no-shows for a week?
No-shows divided by number of room reservations
What's the FULL name of Andrew's chicken?
Mandy Megatron Campbell
What is RO?
Room Only to be charged to the company. Guest to pay the rest on check out.
The anticipated volume of business from transient market segment groups is...
Transient Demand