True or False: As ecommerce sales continue to explode, unfortunately online fraud is growing right along with it.
True
True of False: If you suspect a customer of theft, you should approach the customer in a helpful, courteous manner.
True
Reise is stocking shampoo on the sales floor. He finds a bottle that has a hole and is leaking shampoo, and throws it out. He then continues stocking and moves on with his day. Which of the following would then be true?
The number of shampoo bottles in the inventory system would be too high
This act allows employees to take unpaid, job-protected leave for taking care of a child or a sick family member.
Family and Medical Leave Act
This act establishes employment standards like breaks.
Fair Labor Standards Act
If you see a spill of food or liquid on the sales floor, what's the first thing you should do?
Stand near or over the spill to direct traffic away from it until it can be cleaned up
True or False: Periodic inventory is when each item is tracked in real time, as it enters and exits total inventory.
False
This act prohibits employers from discriminating against qualified individuals with disabilities.
Americans with Disabilities Act
This is a claim and benefit system for employees who are injured at work
Worker's Compensation
This act protects employees from being fired or mistreated for reporting workplace problems or misconduct
Whistleblower Protection Act
Which of the following is the specific term that describes an injury caused by an item falling off a shelf and hitting a person?
Struck-by injury
Which device allows security personnel or managers to watch several areas of the building from a central location?
Closed-circuit Cameras
True or False: You can tell if someone is going to shoplift based off of how they look.
False
When products arrive at a physical store, the process used to enter it into the store's on-hand inventory is called
Inventory tracking
What type of refund fraud is when the customer purchases a clothing item, wears it without taking the tag off, then returns it?
Wardrobing
True or False: It is generally fine to allow your best friend to use your employee discount when she needs to make a large purchase.
False
True or False: In order to handle a workplace accident, you should be aware, be prepared, and be professional.
True
What is extra inventory kept on hand in case customers buy more than the estimated amount before the next shipment arrives?
Safety stock
Which of the following causes the most preventable loss?
Shoplifting
What's the specific term for the situation in which a customer purchases a new item and then returns an old, damaged, similar item using the new item's receipt?
Switch fraud