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Workplace Readiness Skills 1-6

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  • using workplace property for personal use with the permission of your supervisor
    ethical
    expected
    acceptable
    unethical
  • y'all is an example of -
    slang
    language
    speech
    jargon
  • Putting your hands on your hips is an example of
    C. body language
    A. nonverbal communication
    B. verbal communication
    Both A and C are correct
  • Your attendance records could reveal *
    personal work ethic and commitment
    none of these
    your work history
    how you solve problems
  • A worker without initiative is
    motivated
    lazy
    creative
    enthusiastic
  • Examples of ethnic groups:
    American Indian, English, Scottish....
    All of these
    Irish, German, Maori, Spanish...
    Catholic, Hispanic, White....
  • Christopher came up with a better way to advertise for his employer. He is showing-
    time management skills
    creativity and innovation
    problem solving skills
    critical thinking skills
  • Which characteristics summarize work ethic? *
    adaptable, irresponsible, well-groomed
    depressed, considerate, host
    courteous, productive, forceful
    interpersonal skills, initiative, dependability
  • Which may be used for presentations?
    google slides and power point
    google sheets and docs
    powerpoint and google sheets
    google docs and slides
  • Religion -
    ethnicity
    race
    customs, beliefs, language
    a system of faith and worship
  • True or False The ability to communicate is not one of the most important skills to an employer.
    false
    true
  • Examples of poor workplace etiquette include ____.
    A. reading your coworker's private email
    B. spreading gossip about your boss
    C. following company policy
    A and B
  • Conflicts in the workplace can happen between -
    employee/ customer
    all of these are correct
    employee /employee
    employee/ boss
  • the customs, arts, social institutions, and achievements of a particular nation, people, or other social group.
    ethnicity
    religion
    culture
    race
  • If you are presenting to a group, how will you receive feedback--
    by listening to another speaker
    by giving your audience feedback
    by preparing for the presentation
    by observing the audience's reactions
  • The exchange of ____ between a sender and a receiver is called communication
    solutions
    emails
    information
    conflicts
  • Sara has completed all her assigned tasks for her shift. A coworker clearly is behind on her assigned tasks. What should Sara do?
    offer to help the coworker
    do nothing
    help the coworker if the coworker agrees to pay Sara
    help the coworker, but only if the coworker asks for help
  • In terms of work ethic, what is initiative? (
    A government program ning of a work project
    Playing a supervisory role
    Working without being told
    The begin
  • both parties get something
    conflict management
    win-win
    mediation
    resolutions
  • keeping your word means you are
    reliable
    dishonest
    consistent
    punctual
  • Which of the following does NOT indicate initiative?
    offering to help a coworker
    asking your boss for additional work since you have complete
    asking the boss if you can leave 15 minutes early
    watering plants and wiping the dust from the office file cab
  • Open minded listening means
    agreeing with the speaker
    being indecisive
    keeping your opinions open to change
    listening with no opinions
  • Interpersonal communication takes place
    in a group of 5 or more
    only on a stage
    within oneself
    with at least one other person
  • Feedback is important in the workplace because it can
    stop someone from quitting
    change behavior, improve productivity, evaluate performance
    resolve all conflicts
    hurt someone's feelings
  • Which of the following does NOT indicate active listening?
    create an atmosphere for listening
    make statements that show your knowledge of the subject
    take notes
    demonstrate understanding and acceptance
  • a formal complaint filed by an employee
    conflict
    resolution
    survey
    grievance
  • a formal complaint filed by an employee
    resolution
    survey
    grievance
    conflict
  • Race refers to -
    physical characteristics
    ethnicity
    belief in a higher power
    cultural beliefs
  • True of False: You should try to resolve workplace conflicts on your own whenever possible.
    false
    true
  • Which of the following does NOT improve your listening skills?
    asking questions
    talking
    maintaining focus
    maintaining eye contact
  • A synonym for feedback
    symbol
    response
    verbal
    nonverbal
  • Active listening involves
    leaning forward
    nodding or responding in some manner
    asking questions for clarity
    all of these are correct
  • _______ are beliefs that are uniquely important to each individual.
    values
    experience
    goals
    jobs
  • Reliable means
    sophisticated, responsible
    responsible, trusted
    punctual, unethical
    dishonest , hardworking
  • a synonym for integrity
    honesty
    creativity
    responsibiity
    innovation
  • Being able to effectively explain how to carry out a task is an example of a
    management skill
    reading skill
    communication skill
    customer service skill
  • When attempting to speak to a person of authority in your company, you should-
    Give up if they don't immediately have time to spend with yo
    introduce yourself and ask if they have a moment to talk
    E-mail if speaking to them in person makes you nervous
    Schedule your appointment months in advance
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