Toggle Navigation
Games
Blog
News
Class PIN
Join for Free
Sign in
Toggle Navigation
Games
PIN
Join for Free
Blog
Pricing
News
Contact us
Help center
Sign in
Study
Do you have the Flow?
0
%
0
0
0
Back
Restart
What step of the call flow is it when asking a customer "Is there is anything else I can do for you?"
Recap & Show Appreciation
Oops!
Okay!
True or False: You should ask probing questions when researching the customer's problem or issue.
True
Oops!
Okay!
True or False: "Thank you for calling FCB. How can I help you." is how you should greet your customers.
False
Oops!
Okay!
Your experience on this site will be improved by allowing cookies.
Allow cookies