Customers must have a My Account Profile if they want to make an ACH payment. True or False?
True
After enrolling, when does paper-free billing start?
With the next bill of the next bill cycle
Cancelling a single payment will cancel the entire Automatic Payment Plan. True or False?
False - Cancelling a single payment does not end the program.
Customers can enroll in paper-free billing online or over the phone with us. True or False?
True
Authorized Payment Agents allow customers the option to make a payment at an authorized location. True or False?
True
Which payment options allows a customer to make a free one-time payment from their checking or savings account?
ACH
If a customer wants to make use of Quick Pay, fees may apply. True or False?
True
What is the difference between Quick Pay and the Automatic Payment Plan (APP)?
Quick Pay use a credit/debit card or checking account to make a payment, and APP is when the amount is automatically taken out of a customer's checking account.
For customers on the Automatic Payment Plan (APP), why should we only cancel single payments on rare occasions (only allowed once a year)?
APP payments are not subject to late payment charges
Contracts with an active payment agreement can be added to an Automatic Payment Plan (APP). True or False?
False - Customers with a payment agreement are not eligible for an Automatic Payment Plan.
Customers who wish to enroll in paper-free billing must have a My Account Profile. True or False?
True
You can only cancel an automatic payment if the payment is still pending. Payments released to the bank cannot be cancelled. True or False?
True
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