ML Application and Redeterminations Quiz Review | Baamboozle - Baamboozle

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After taking an application over the phone, a CCR must read the client their rights and responsibilities from Panviva.

False

True

When giving a caller the ways to apply, a CCR should provide what option first?

Online

By mail

All of the above

Over the phone

Which Program are clients NOT able to apply over the phone for?

SNAP

TANF

Pregnant Woman's Medicaid

HTW

If the caller would like to renew healthcare benefits only, what information should the CCR provide first?

Transfer the caller to SEU

Offer to take the renewal over the phone

Inform them the fastest way to renew is online at www.yourtexasbenefits.com

Offer to mail the caller the redetermination packet

To screen a client for potential eligibility, CCRs will use

Self Service - Redetermination

Self Service

CCI

TIERS

How can applications be submitted for Children’s Medicaid?

Over the phone

By mail

Online

All of these