What action is taken on an appeal request recieved after 5 PM and you receive an error message.
inform client to call back next business day
transfer the caller to SEU
Take appeal in State Portal using normal protocol
Submit appeal via Research using the Contingency - Fair Hearing form
Supervisor approval is required to submit an appeal without a case number.
True
False
If a client wants to file an appeal for CHIP you will transfer the caller to SEU.
True
False
You can submit an appeal request if there is already one filed for the same reason.
True
False
H4803 has been sent and client wants to reschedule appeal
Escalate to SEU
none of these
We transfer to Flexible appointment line
Advise client to contact FHO
Which of the following steps should you take to resolve the client's issue first without taking the appeal?
Inform the client of the fair hearings process.
all of the above
Explain the information found on the case to the client.
Perform inquiry to determine the reason for the appeal.
A caller can only appeal one action at a time.
False
True