Study

ML M03 Role of a CCR Review

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  • ES Call Centers provide services in the client's preferred language by:
    utilizing third party resources through tthe Language line for interpreters
    hiring bilingual CCRs
    All of the above
    utilizing third party resources for hearing impaired callers
  • CCR Responsibilities include all the following except:
    Solve customer issues
    Remain courteous and professional
    Make determinations for applications and renewals
    Provide case status
  • CCRs are not responsible for the security of client data. It is the client's responsibility.
    True
    False
  • It is prohibited to access case information for any party you are famliar with, including your own case information.
    False
    True
  • Sharing knowledge and resources and providing outstanding customer service are 2 ways CCRs __________?
    show their knowledge of the work instruction
    assist medical providers and help callers
    show off for their supervisor
    support their team and the ESS project
  • Where are the ES Call Centers located?
    Athens
    All of the above
    San Antonio
    Edinburg
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