B2_Unit 6_Lesson 5-6

The customer has bought waterproof clothing in your shop but it has defects. Solve this problem.

Are you disappointed about the result?

Create an example with the phrase "inquire a little further".

to change the direction of something

He is _____________(annoying/annoyed) with him for coming late.

a colleague or partner

The book was ____________so she was really _______________ (bore).

Create an example with the word "mistakenly".

How to you usually handle difficult situations?

She was _____________ (astonish) at the level of service.

Your plane is delayed and you are late for a very important meeting. Find out the reson for the delay.

You are a worker of customer support. One of the customers is dissatisfied with a purchase, it doesn't work. What are your actions.

Is he diplomatic in dealing with customers?

Create an example with the word "forward".

They don't talk to him because of his __________ jokes.