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NEE Week 2 Recap
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What resource would you use to see if a phone is 5g?
Equipment guide
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_________changes are provisioned during the bill cycle, and will result in prorations on the next bill.
On demand
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What are the two types of plans?
(ALP) Account Level Plan, (LLP) Line Level Plan
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What is an example of a (ALP) account level plan?
5GB and 10GB shared data plan
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Which plan only receives a line level access fee?
Line Level Plan
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___________ When provisioning the new plan on the start of the customer's next bill cycle.
future dating
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__________will provision the new plan on the start of the customer's next bill cycle.
Future dating
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What is an example a line level plan?
Mix and Match 4.0
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True or False: Payments can only be processed using My Verizon.
False
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What type of plan receives an account ACCESS and line level access FEES?
(ALP) Account level plan
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This will provision the new plan for the start of the customers current bill cycle and the customer will then receive a credit for the old plan?
backdating
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Where would you go in ACSS to determine why current bill is higher than the previous bill?
Bill tab, compare bills or account and line charges
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How can the customer process a payment for free?
Using My Verizon
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