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How do you pull up an assessment?
Launch the assessment in SF from the " more " tab
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What sre 2 tabs you can use to see consent on file in SF?
HEDIS/Consents tab and Alerts/Memos/Attributes
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True or false. you use the same scripts for ALL states?
False, Kentucky has its own script
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What is the name filter and assessment name for IL HRA?
HRS, health risk screener
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Whats the difference between WA FIMC and WA BHSO?
WA FIMC is Medcaid, WA BHSO is BH services only seconday plan
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What are the steps to find your manual list for members?
Sharepoint, HRA content, Filter out your name
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What are the filter names and assessment names for WA HRA?
FIMC, FIMC WA health screener & BHSO, BHSO WA health screener
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What is the name filter and assessment name for KY HRA?
KY, Ky Assessment
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How do you void an assessment in CCA?
view history, highlight assessment, click void, and void again
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Where can you go to find all your resources you may need?
SharePoint for HRA
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Where does all documentation go under?
Save case, case comments
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True or false. WA has an closing add on that must be said on every call?
True
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What is the name filter and assessment name for WI?
WI, WI 19 Questions THRA
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Whats the first thing you do when you pull up a members account?
Verify HIPAA
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WHat resource can you use to figure out who you can speak to on a call?
Caller verification grid
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