Self-_________ may help the amygdala highjack response.
Awareness
Which type of communication is most effective? Passive, Passive Aggressive, Aggressive, or Assertive?
Assertive
Respecting traditions and beliefs, other than your own, is part of ___________ awareness.
Cultural
True or False? Emotional Intelligence can be learned.
True
Kevin once served a person who started crying in a meeting. What was the person crying about?
He wanted to propose to his girlfriend but felt no one wanted him to get married
"Written", "spoken", "non-verbal" are types of ________________.
Communicaton
True or False? Multi-tasking is one of the behaviors of Active Listening.
False
Term that refers to the fight-or-flight response that takes place when you are faced with a perceived threat.
Amygdala Hijack
At the end of every meeting, you should __________________
Summarize