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CSLS - Review of Session 3 "Clear and Concise In ...
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Spoken cues in a conversation - such as "yes" and "okay" - are called what?
Feedback
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Clarity in our spoken communication means what?
Articulation of sounds and pronunciation of words
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What does the E stand for in the HEAR model for active listening?
Empathize
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What is the main goal of active listening?
Understanding
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Vocal variety allows us to sound ________, rather than _______.
Human, Robotic
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What does the H stand for in the HEAR model for active listening?
Hear/Listen
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What does the A stand for in the HEAR model for active listening?
Analyze
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What does the R stand for in the HEAR model for active listening?
Respond
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What is the "sweet spot" for rate of spoken communication in WPM?
120-150
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What does volume mean in spoken communication?
The softness or loudness of a speaker's voice
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