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Clark Training Quiz
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what words do open ended questions start with
How, Why, When,Where, What Who Which
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what does PHI stand for
Protected Health Information
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what are some types of Inbound Support?
General Member Questions Provider Look ups Care Connections PCP Changes Claims Inquires Prior Authorizations Medication Coverage
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What is Abuse?
Payment for items or services that were not entitled to you.
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what might a closed question start with?
Do, Is, Can, Could, Will, Shall, Should
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Clark resources depend on Quality, Diversity, Commitment & dedication or all of the above?
all of the above
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Your Attitude consists of what 2 components
Internal and External
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what is Paraphrasing?
Responding using important words or phrases to reflect understanding and empathy.
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can you retaliate against? a whistle blower
no
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What does FCR stand For:
First Call Resolution
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A customer is an outsider to our business, they are not a definite part of it. true or False.
False, a customer is not an outsider to our business, they are a definite part of it.
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what are civil penalties for violating HIPAA
Up to $1.5 million per year per violation
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what are soft skills?
social skills that people have and how we interact with eachother
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What is an Occurrence?
An occurrence is a point value received for an unscheduled absence, tardy or Early Departure
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A members telephone number is a non public element
False
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