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ANSWERING COMPLAINTS AT A RESTAURANT
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I ordered a medium rare chop but this one is overcooked.
Accept my apology, sir/madam. I'll replace it at once.
Oops!
Okay!
This salad dressing tastes bad.
I do apologise, sir/madam. Would you like a different dish?
Oops!
Okay!
Has this cake got milk in it? I'm lactose intolerant.
I do apologise, sir/madam. I'll bring you a new one immediately.
Oops!
Okay!
This sea bass is undercooked!
Sorry, sir/madam. I'll ask the chef to cook it a bit more.
Oops!
Okay!
My soup spoon is missing
Sorry, sir/madam. I'll bring you one immediately.
Oops!
Okay!
Excuse me, waiter. I ordered a rice pudding but I got a cheesecake.
I'm sorry, sir/madam. I'll replace it right away.
Oops!
Okay!
We ordered sparkling water, not still.
I'm sorry, sir/madam. I'll replace it straightaway.
Oops!
Okay!
This steak is too tough!
I'm sorry, sir/madam. Would you like a different dish?
Oops!
Okay!
This soup is cold
I apologise, sir/madam. I'll tell the chef immediately.
Oops!
Okay!
The pear in wine is too dry, it should be moister.
Sorry, sir/madam. I'll bring you a new one right away.
Oops!
Okay!
The service is very slow!!
Accept my apology. I'll see what I can do about it.
Oops!
Okay!
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