Handling Difficult Members
Help
Heckler (Magulo/Makulit)
Recognize the contribution Then refocus the discussion Ask group to respond to her idea or statement
Rambler (Ma-istorya)
When there is a pause or break, thank her and refocus Set rules on discussion time and quorum
Mummy (Deadma! NR)
Call her name and reiterate your question or ask a non threatening question to elicit participation. Say something positive about her contribution
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