CSR Telephone Etiquette
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The 3 parts of the Strong Acknowledgement are: Initial Acknowledgement, Stated Desire to Help, and...
Demonstration of Empathy
True or False? You should address clients by their first name.
False
What is the required introduction?
Thank you for calling Freedom Mortgage, this is (First Name, Last Name) on a recorded line. How may I help you today?
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