"My doctor told me I have a heart condition and need to lose weight. He gave me a diet-I don't think I can stick to it. I've tried losing weight, I keep gaining it back! "
Engage your customer
Open: demonstrate the appropriate level of empathy for the customer
"Thank you for helping me work through them. I know it's bad, but I think I smoked a whole pack of cigarettes during this time! I really must quit." Engage your customer
Open: Learner should demonstrate the appropriate level of empathy for the customer.
"My doctor just diagnosed me with Asthma. I know this can be serious and I promised my wife/husband I would do what I can to take care of this." Engage your customer
Open: Learner should demonstrate the appropriate level of empathy for the customer.
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