PT Name: Dakota Johnson | Scenario: Pt received notification about their appt getting canceled.
Check if there are no pending appointments. Transfer to the Clinical Team to find out why it was cancelled.
PT Name: Brie Larson | Scenario: Patient mentioned that she is returning our call. She said that she was approved for a different dosage of her medication and would like to know where to get the prescription filled.
Transfer to the Clinical Team for refilling prescription.
PT Name: Ellen Page | Scenario: Patient was instructed to call back after receiving her new insurance card so she can be scheduled for a consult.
Transfer to Front Office: This team will set up an appointment for the patient
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