DS Customer LifeCycle
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Who all are involved in the customer Lifecycle Process?
Customer, Dealer, Sunnova and Utility,
Whose responsibility is it to educate a customer, design a system, create an agreement, obtain required permits, order equipment and install systems?
Dealer
Whose responsibility is it to complete Validation calls, receive and respond to emails with questions and requests, etc.
Teir 1 agents
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