You asked for the device´s model number and the customer says, “I have no idea what a device model number is”. How would you explain this to the customer?
-Is the number that identifies your unit. -It´s a code that has (letters and numbers), it may start with...
You asked the customer if the device is up to date but the customer asked you "why is this needed?" How would you explain this?
-This is something that may fix the problem that you are having. -To avoid any possible problem on your device..
Why is paraphrasing important in customer service?
-Paraphrasing assures customers that they are being listened to and understood. -It ensures that the representative is able to understand the customer's request
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