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Member(minor) mother calling to get pcp INN-What questions do you ask?
caller full name/ph#/mbrs full name/dob/nonpublic item/address/ph#/pcp+pcp location
Mbr calls to check if their GHP account is active-agent adv acct active since 4.1.23- what should notes say?
MBR Called to confirm acct is active-verbally adv acct is active since 4.1.23
Member provides a PCP name that does not match what we have in CSI- HOW DO YOU HANDLE?
ask member where/location they see the pcp - provide member with BOTH PCP NAME AND LOCATION on file-offer to update the pcp
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