A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?
Follow the established customer service policy
Which question could violate laws aimed at achieving equal employment opportunities?
What is your religion?
Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enters the store. How should he first approach the customer?
Greet the customer and ask if he would like her assistance.
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