Customer Service Certification Test Review
Help
A new customer comes into your department, but you are helping another customer. You should:
Acknowledge new customer’s presence with eye contact & greet
The best way to talk to a new customer is to:
Match what you say and your tone of voice to her personality
A retail association sees that an electrical socket has wires exposed in an area where customers shop. The retail associate must
Secure the area and report the situation to management
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